FAQ

We want to help you make your experience of purchasing the FlipFOLD T-Shirt folder in Australia as hassle free as possible, so we’ve included some information below.  If you can’t see the answer to your question, please contact us by email.

WHY ARE YOUR PRICES DIFFERENT TO THE US SITE?

The primary reason the Flipfold is less expensive n the US is that it is manufactured on site in Florida, therefore FlipFOLD in the US do not have to pay shipping from another destination.  They can ship to their customer directly from their production line.

  • We have to pay for the cost of the product PLUS shipping to Australia.
  • We did not purchase our current stock at the current exchange rate.
  • We need to pay the Australian Government Taxes and Duties on imports
  • We need to include GST for products sold in Australia; the USA do not.
  • Whilst the Australian Dollar may be at parity according to television reports, no financial institution actually offer this rate when making transactions.
  • The pricing structure has been approved by FlipFOLD USA.

However, whilst the cost at retail is less, the cost of shipping a single FlipFOLD to Australia is around USD$37.00 (each FlipFOLD weighs 1.5kg), thus making a single unit including shipping to Australia USD$55.99 which is roughly the same price as we offer (AUD$57.49) the product in Australia at the moment with the stronger dollar.

So overall, the FlipFOLD is actually cheaper to purchase in Australia!

WHY IS THE ORIGINAL FLIPFOLD SUPERIOR TO OTHERS YOU CAN BUY AT CHEAPER PRICES?

FlipFold – The Ultimate Folding Tool is a U.S. patented product made in the USA from quality material.  FlipFold is made in an injection mold from the highest grade of polypropylene plastic. As oil prices fluctuate, unfortunately so does the price of polypropylene plastic. Regardless of the cost, we always use the highest-grade quality material for our FlipFold’s. Why? If we used a plastic made from inferior material the hinges of a FlipFold would not last long. Quality material is always #1!  The cheaper copies of this product will only last a short time.  The FlipFOLD has been tested to last up to 60,000 folds.

WHO ARE WE?

We are the official distributor of The Original Flipfold – The Ultimate Folding Tool (R) in Australia and New Zealand.  Flipfold.com.au is owned and managed by Blair Lifestyle Management Pty Ltd

HOW CAN I PAY?

You can pay via Paypal if you have an account, if you don’t, we take Visa or Mastercard, which is also processed through Paypal.  If you are completely stuck, call us during business hours on 07 3252 5353 and we can take your order over the phone.

I’M NOT SURE ABOUT PAYING ON LINE, IS IT SECURE?

All our payments are processed via Paypal.  Paypal is the safer, easier way to pay online. The service allows anyone to pay using their Paypal account or via credit card, without sharing financial information. Your financial security is Paypal’s highest priority. You’re protected from any unauthorised payment made from your PayPal account.

WHAT IS YOUR REFUND POLICY?

We are only able to offer a refund if the goods we have shipped to you are faulty.  You must notify us of this fault within  48 hours of receipt of the goods.  We can not offer a refund if you simply change your mind.

I WANT TO INCREASE THE QUANTITY OF ITEMS IN MY CART, BUT IT WON’T LET ME.

The most likely cause of this is because we are out of stock of that item or the quantity you are ordering is all that we have in stock.  If you want to order more of an item that is out of stock please contact us, and we’ll let you know when it’s back in the marketplace.

I HAVE SELECTED A COLOUR/PATTERN, BUT IT ISN’T SHOWING UP IN MY SHOPPING CART.

Again the most likely reason for this occuring is because we are currently out of stock of that item.  If you would like to be notified when this item is back in stock, let us know.

HOW LONG WILL IT TAKE TO GET MY ORDER?

We will dispatch your order within 2-3 business days of your order being received – sometimes sooner!

HOW IS MY ORDER SENT?

Most orders are sent via Australia Post regular parcel post, however in some instances we may engage a courier service to deliver your order, whichever is the most efficient to ensure you get your order fast and safely.

CAN I COLLECT MY ORDER?

Unfortuantely we cannot facilitate a collection of your order.